الأول لخدمات تسويق البناء والتشييد

Privacy Policy

This policy explains how Alawal processes data when you use the website and application.

Current marketYemen SectorBuilding & construction Service modelIntermediary digital directory

Effective date and last updated

This policy is effective 4 September 2026 and was last updated 4 September 2026.

Data controller and contact details

The data controller is الأول لخدمات تسويق البناء والتشييد, Amanat Al Asimah, 40th Street, Bait Baws Roundabout, Yemen. For privacy questions and requests: privacy@alawalapp.com.

Categories of data we process

We may process registration, account, profile, and contact data; professional or business data; business, listing, product, service, price, and content information; support communications and internal messages; and technical, usage, and security data such as network address, device and session identifiers, and logs.

Purposes of processing

We process data to create and administer accounts; operate the directory, profiles, listings, discovery, and communication features; provide support; verify requests; secure the platform and prevent fraud or abuse; troubleshoot problems; improve performance and relevance; and meet applicable legal obligations.

Cookies, analytics, and advertising

The platform uses cookies and session or device identifiers needed for sign-in, security, and current features. We do not describe analytics or advertising technologies as currently used unless they are enabled and visible in the service; before collecting data for such a newly enabled purpose, we will update this policy and applicable settings or consent.

Automated and AI-enabled features

Reference to AI does not mean user data is currently processed by AI. If an enabled feature uses automated or AI tools to process user data, we will identify that in the feature flow and apply appropriate controls and consent before use.

Service providers, hosting, and infrastructure

We may share the minimum data needed with hosting, infrastructure, communications, support, and security providers that help us operate the service, subject to our instructions and appropriate safeguards. We do not identify a particular vendor unless its use is confirmed and disclosed.

Data retention

We keep data only as long as reasonably needed for the purpose for which it was collected, the account or relationship, security, complaint resolution, and applicable legal obligations. We then delete or de-identify it when no longer required unless lawful retention remains necessary.

Account closure and data requests

You may request access, correction, account closure, deletion, or information about your data at privacy@alawalapp.com. We may verify the requester’s identity and retain information needed by law, to protect rights, or to prevent fraud, and will explain any restriction that applies.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the data and risks to reduce unauthorized access, use, alteration, or loss. No transmission or storage method can guarantee absolute security.

Children and eligibility

The service is intended for people legally eligible to use it or using it with the supervision and permission of a parent, guardian, or authorized representative where required. We do not knowingly seek to collect a child’s data contrary to applicable requirements; contact us to address such a situation.

WhatsApp and communication choices

Any future WhatsApp marketing requires explicit, withdrawable opt-in. Registering for Alawal or following our Facebook page is not WhatsApp consent, and an opt-out request must be honored by stopping the related marketing messages.

Policy updates and privacy contact

We may update this policy to reflect service or legal changes. We will publish the revised version and date and provide additional notice for material changes where required. For privacy questions or complaints: privacy@alawalapp.com.